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(403) 652.2182

High River Dental Centre

104 1 ST SW
High River, Alberta T1V 1M6
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High River Dental Centre
Frequently Asked Questions

Answers to Your Frequently Asked Questions

At High River Dental, we can appreciate that you may have a number of questions regarding our dental services, office policies, and more. To help provide you with some immediate answers, we have prepared a list of FAQs to help get you started at our dental practice.


Below are some FAQs to help you learn more about High River Dental Centre (click to reveal the answer):

Q) Do you offer direct billing?

A) High River Dental Centre offers direct billing as long as the policyholder’s Benefit Provider will allow us. In some cases, the assignment of benefits will not be permitted due to the balance on account issues. Also, there are a few policies that will not permit the benefits to be assigned to the dental office and will only forward payment to the patient; we require payment at the time of treatment in these instances.

Q) What costs will my insurance company cover?

A) Unfortunately, we are unable to know exactly what every patient’s dental benefits will pay. We will do our best to provide you with an estimated patient portion, but it is the responsibility of the patient to know the details of their insurance plan and to inform us when changes occur to the plan, what is covered by the policy and who is covered under the policy.

Please be aware that due to privacy laws, we are not able to access information on your behalf from your insurance provider. It is helpful if you have a booklet or form with these details to bring to your appointment.

Q) What factors do you consider when providing an estimate for treatment?

A) Estimates for your treatment are based on the most recent information we have on file. If you’re concerned about exactly what costs you’ll be responsible for, ask about our ‘Pre-Determination.’

Q) What is a ‘Pre-Determination’?

A) A Pre-Determination provides you with the exact cost of the treatment. Upon request, we will submit this information to your insurance provider before completing any treatment. While this may delay your treatment, you will know exactly what (if any) out-of-pocket costs you may be required to pay.

Q) What payment options are available to me?

A) We require payment in full for your patient portion at the time of treatment. We accept MasterCard, Visa, American Express, Cash and Interac (Debit).

Q) What is the best way to budget for my treatment?

A) We’re happy to put together a detailed treatment plan with the associated costs clearly outlined so that you can budget for each appointment accordingly. We can also prioritize treatments so that you can attend to the most urgent treatments right away and then plan further treatments over time.

Q) My dental insurance said it pays 100% for my dental treatments: why do I still owe you money?

We hear this question often. Usually, the patient has looked at his EOB (explanation of benefits statement) which tells you what the provider paid, or they check their plan booklet and sees that the fee charged by the dentist exceeds the fee guide amount set by the Benefit Provider. The problem is that the fee covered by the provider is whatever has been negotiated between your employer and the Benefit Provider, and is directly dependent upon the premium paid for your specific benefit policy. That is why the coverage can vary even between the employees of the same company or other patients covered by the same Benefit Provider.

Q) Why Do I Need Dental Crown?

A) Sometimes, a traditional white filling is not the best option for restoring your teeth. Dental Crowns are recommended for teeth with fillings that exceed the natural tooth structure. In addition to large fillings, teeth that have undergone root canal therapy along with teeth that suffer from reoccurring tooth decay benefit from Dental Crowns.

Q) What is a Dental Bridge?

A) A dental bridge is very similar to a dental crown and is used as a restorative dental treatment to replace one or more missing teeth in the same area. A Dental Bridge not only restores the function of your teeth, but it also prevents the surrounding teeth from drifting out of position and into the space created by the missing teeth.

There are many types of dental bridges available, and the best option for you depends on your specific situation. Our Dental Team will thoroughly examine your teeth to identify the best type of dental bridge for your situation.

Q) What are Porcelain Veneers?

A) Porcelain veneers are thin shells of porcelain that are bonded to the front of your tooth to improve the colour, look, and shape of the teeth. If teeth are chipped, misaligned or are beginning to wear, porcelain veneers are a great option to protect compromised teeth from additional damage all while restoring or enhancing their original appearance.

Q) What are White Fillings?

A) Traditional dental filling materials, which are best known as silver fillings, are not always aesthetically pleasing options for restoring the function of your teeth. White filling materials have been used for over 20 years, and many patients prefer white fillings over silver fillings for many reasons.

Q) What is Considered a Dental Emergency?

A) We consider a dental emergency to be any situation where you are experiencing pain or discomfort in your teeth, gum tissue or surrounding bone and jaw joints. If you are experiencing pain from a sudden or a lingering toothache, fracture or knock-out tooth, or have been involved in an accident that includes your teeth and/or jaw should be treated by a dentist immediately.

Learn More about High River Dental

The above FAQs are just a few of the questions we receive. If you have questions about our dental services, please contact us at (403) 652-2182 for more information.

If you are looking for a High River Dentist,
our practice always welcomes new patients – no referral is required!